Updated June 6, 2022.
COVID-19 SHIPPING DISCLAIMER
As we continue to navigate shipping difficulties and supply chain issues associated with the wake of Covid-19, please note that ship dates are estimates only. We continue to aim to ship orders in a timely manner, however shipping windows may be extended and are not guaranteed to be delivered when expected. In addition, with local and state guidelines changing daily, our carrier may be unable to enter your residence and perform white glove delivery. In the case you reside in one of the impacted areas the driver will still perform non-contact, to the door service.
Due to the fluctuating cost of materials and supply chain issues, retail pricing may adjust.
Lead time and shipping varies depending on the product. For in stock decor, we strive to ship within 48 hours of purchase, unless noted otherwise. Information for lead times will be specified in each product description. Once your order has been processed in our warehouse, we cannot make changes to the order. Domestic shipping rates are as follows:
DOMESTIC SHIPPING RATES (PURCHASE VALUE = SHIPPING CHARGE)
Total Price of $0-$49.99 = $8.95 Shipping Charge
Total Price of $50-$74.99 = $11.95 Shipping Charge
Total Price of $75-$99.99 = $14.95 Shipping Charge
Total Price of $100-$149.99 = $17.95 Shipping Charge
Total Price of $150-$199.99 = $22.95 Shipping Charge
Total Price of $200 - $299.99 = $29.95 Shipping Charge
Total Price of $300 - $399.99 = $39.95 Shipping Charge
Total Price of $400 - $499.99 = $59.95 Shipping Charge
Total Price of $500 - $750 = $69.95 Shipping Charge
Total Price of $750.01 - $999.99 = $99.95 Shipping Charge
Total Price Above $1,000 = Approximately 10% Shipping Charge
Unfortunately, at this time we are unable to ship internationally or to Alaska, Hawaii, North Dakota, South Dakota or Puerto Rico. If you would like to process an order and live in these areas, please contact firstname.lastname@example.org for a custom shipping quote.
OVERSIZED/FRAGILE SHIPPING & HANDLING
Our furniture pieces are shipped via a third party carrier as White Glove, Room Of Choice, or Threshold delivery depending on the product being shipped, specifically size and fragility. Our carrier will contact you via phone to schedule a time to deliver your purchase. The carrier will deliver the furniture per the instructions on the Bill of Lading. The carrier is not permitted to move any other furniture within your home or remove any furniture from your home. It is your responsibility to inspect the furniture upon delivery and document any damages on the Bill of Lading prior to acceptance. Most damages can be easily repaired within your home, as such, we encourage customers to not refuse delivery unless there is major damage or defect. If delivery is refused due to damage, it can take up to 2-3 weeks to repair and re-deliver. If there is damage to your delivery, please notify us immediately by email at email@example.com and we will work with you to get the furniture repaired ASAP.
Smaller furniture items may be delivered to the exterior of your residence.
Damage claims must be received within 48 hours of delivery and noted on the Bill of Lading (aka, the delivery paperwork). Furniture refused for anything other than damage (ex: Size or Buyers Remorse) will be exchanged for merchandise or store credit only. Furniture refused due to non-damage or defect related feedback will be issued a store credit as refund, less the original shipping and handling fee charges, a 20% restocking fee, and any return shipping fees.