Shipping & Delivery Information
Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Information regarding each product and its unique lead time (shipping time frame) can be found on each product page. Please note, all lead times are subject to change. Once an item is ready to ship, you'll receive a confirmation email with a tracking number to view the carrier information and transit details.

Here is a breakdown of the delivery methods you can expect for each category of item in your order:

Small Parcels and Decor Pieces
These items will ship from our Fulfillment Center and will be carefully placed right on your doorstep.

Smaller Furnishings
Mirrors, smaller furniture pieces, including nightstands, side tables, end tables, coffee tables, poufs, ottomans, lounge chairs, table lamps, floor lamps, and other large lighting fixtures that do not include assembly will be delivered to the first dry area inside your home.

Larger Furnishings
Larger-scale furniture pieces, including sofas, cabinets, beds, dressers, and dining tables will be delivered via a delivery agent who is local to your area. For these shipments, you can expect a call to schedule a delivery date and time that works best for you, within the agent's operating hours.

*Please note:
- You must be present to sign for the delivery so please ensure that you schedule a delivery date and time that works with your schedule. If you are not present, a $150 redelivery charge will apply.
- Not all items include full assembly, trash disposal, or full white-glove delivery service.
- We do not allow storage of deliveries at our warehouse. When you are contacted to schedule a delivery date, you will need to have your pieces delivered within the timeframe given by our delivery carrier.

General Information

Pre-Order Items
Because the pre-ordered item has not yet reached us, we can not guarantee the exact date your item will ship. Each pre-order item has an estimated shipping date but this is subject to change from the manufacturer without prior notice, however we will do our best to meet the lead time noted on the product page.

Extended Holiday Return Window
If placing an order during the Holidays (November 20th through December 24th), products which qualify for a return may be returned within 30 days of delivery.

Promotional Discount Window
Discounts offered during promotional periods are only available during that window of time. The discount will not be honored when orders are placed outside of the promotional window.

Final Sale Items
Items purchased within the sale section are final sale and cannot be returned or exchanged.

What is Route Shipping Protection?
Although we take great care in our shipping practices and procedures, Route Shipping Protection allows us to provide you with extended protection against lost, stolen, or damaged packages during the shipping process. We highly recommend keeping the item specific Route fee for your purchase as it will allow for a quick and seamless resolution if there are any damages to your purchase.
Should an issue arise with your order during the shipping process, please file a claim through Route's online claims portal or reach out to our Customer Service Team at

Return Policy

One too many glasses of wine? A little too impulsive? We've been there and we get it. 

If there is a problem with your furniture purchase, we’ll do everything we can to make it right. We stand by our products and want you to love them as much as we do. We handle furniture returns on a case by case basis, and from time to time we may be unable to accommodate a return. Shipping furniture safely is tricky, so if you are looking to return a piece of furniture, you will need to keep all the packaging in order for us to proceed. Please email our Customer Service Team at to inquire about a furniture return. 

All items categorized as decor may be exchanged or returned within 14 days of delivery and will not be assessed a restocking fee.
Art is final sale and cannot be returned or exchanged.

Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. A restocking fee of 15% will be assessed on all returns, excluding general decor items. 

Returns that are damaged or not returned in their original condition will not qualify for a refund. 

Damaged or Incorrect Item Delivered

Sometimes warehouse mix ups happen or the delivery truck took a turn too fast and we want a chance to make it right. If there is damage, do not refuse delivery, note any damage on the delivery paperwork, and reach out to customer service within 48 hours.  Please contact with your issue and we’ll get it sorted out. Returns due to defects or damages must be made within 14 days of delivery. We reserve the right to make repairs by a reputable furniture doctor, at our discretion, prior to issuing a return authorization.

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