Slight color shading and/or slubs are consistent with the nature of this yarn and only add to the beauty and uniqueness of this rug.
Shedding of loose fibers is normal and will diminish with regular vacuuming. To prevent dust and crumbs from settling into your rug, vacuum clean gently and/or shake, shake, shake it out! Do not pull loose ends. Clip them with scissors to remove. Do not expose to strong sunlight. Keep away from excessive moisture. Blot spills immediately (wine, isn’t it?) with a white cloth. Professional rug cleaning recommended. Rug pad recommended.
Shipping & Returns
Unless otherwise noted in the product description, rugs can be returned within 14 days of delivery for exchange or refund. Our customers are responsible for return shipping and refunds are minus original shipping costs, and a 15% restocking fee. The rug must be unused, undamaged, and in its original packaging. Vintage Rugs and Rug swatches are Final Sale. Please allow 10-14 days for return of payment. Any custom orders, furniture, artwork, lighting, vintage rugs, rug swatches and sale items are final sale and not returnable. Click here for our full Returns Policy.
Lead time and shipping varies depending on the product. For in stock decor, we strive to ship within 48 hours of purchase, unless noted otherwise. Information for lead times will be specified in each product description. Once your order has been processed in our warehouse, we cannot make changes to the order. Domestic shipping rates are as follows:
Domestic Shipping Rates
|Total price||Shipping Charge|
|$0 - $49.99||$8.95|
|$50 - $75||$11.95|
|$75.01 - $100||$14.95|
|$100.01 - $150||$17.95|
|150.01 - $200||$22.95|
|$200.01 - $300||$29.95|
|$300.01 - $400||$39.95|
|$400.01 - $500||$59.95|
|$500.01 - $750||$69.95|
|$750.01 - $1500||$99.95|
|$1500.01 - $2000||$119.95|
|$2000.01 - $3000||$149.95|
|Above $3,000||Approximately 5%|
Unfortunately, at this time we are unable to ship internationally or to Alaska or Hawaii. If you have any questions, please contact firstname.lastname@example.org
Oversized/Fragile Shipping & Handling
Our furniture pieces are shipped White Glove via a third party carrier, this service is charged as a handling fee which varies depending on the size of the item and is stated on the product description. In addition to in-home delivery, the handling fee covers the cost of storage and packaging. Our carrier will contact you via phone to schedule a time to deliver your purchase. The carrier will deliver the furniture into your home and remove any packaging. The carrier is not permitted to move any other furniture within your home or remove any furniture from your home. It is your responsibility to inspect the furniture upon delivery and document any damages on the Bill of Lading prior to acceptance. Most damages can be easily repaired within your home, as such, we encourage customers to not refuse delivery unless there is major damage or defect. If delivery is refused due to damage, it can take up to 2-3 weeks to repair and re-deliver. If there is damage to your delivery, please notify us immediately by email at email@example.com and we will work with you to get the furniture repaired ASAP.
Damage claims must be received within 48 hours of delivery and noted on the Bill of Lading (aka, the delivery paperwork). Furniture refused for anything other than damage (ex: Size or Buyers Remorse) will be exchanged for merchandise or store credit only. Furniture refused due to non-damage or defect related feedback will be issued a store credit as refund, less the original shipping and handling fee charges, a 20% restocking fee, and any return shipping fees.
DEFINITION OF A GIRL BOSS
Not long ago, Savera struggled to provide basic needs for her family in Rwanda. With assistance from our non-profit micro loan partner, an entrepreneur was born. Today, Savera employs 50 people in her community and owns a supermarket, hardware store, painting business, and a furniture workshop (our personal fav)!
A portion of your purchase is donated to empower budding entrepreneurs like Savera around the globe.